How much notice for cancellation do you need?
At least 24 hours. We will have to charge for cancellations made with less than 24 hours notice. During holidays, 2 weeks notice is required. At Thanksgiving and Christmas, we often are fully booked a month in advance. Please be considerate in the timing of your cancellation as we turn many people away during this time. Cancellations not only hurt our business, but also leave others without pet care. Holiday cancellations with less than 2 weeks notice will incur a cancellation fee of 50% of the total bill for time scheduled.
Do we have to have an interview/meeting before every trip I take?
This depends on how frequently we care for your animals. It may not be necessary to have a pre-service meeting every time if your pets have become familiar with us and we are comfortable with them. If it's been a while between visits, it is a good idea for us all to become reacquainted during a short visit.
How am I billed and when is it due?
Payment is due at time of service. We will send you an invoice and you can pay by credit or debit card or we can take Pay Pal or Venmo.
Most clients keep a key on file with us but your keys can be returned when you return home from each trip. After the first visit, there will be a $5 fee for each time we come over to pick up or return a key.
If your pet needs veterinary attention we will make every attempt to contact you first, but will make treating your pet our first priority. Part of our contract includes information about your vet and how you want emergencies handled.
My pet has been aggressive in the past, can it still be a client?
This depends on the pet. We will be willing to meet your pet and see if we all feel comfortable. In these cases, a plan needs to be made in case the pet becomes too aggressive in your absence and we do not feel safe entering your home.
What does it mean to be insured and bonded?
Insured means that Bloomington Pet Pals purchases an annual liability insurance policy. Coverage includes (but is not limited to) damage to property in our care, custody and control (including pets and home), as well as coverage for lost keys. Accidents can and do happen and if your pet gets injured or any unexpected accident happens, you don't have to worry about who will pay for it. We're insured.
Bonded means that Bloomington Pet Pals annually purchases a "dishonesty bond" from an insurance company. The Pet Sitter Bond protects customers of Bloomington Pet Pals from loss as a result of theft committed by an employee of Bloomington Pet Pals. By purchasing a bond, we are essentially buying a protection that we hope will help our clients and potential clients feel more comfortable about allowing a pet sitter into their home to provide care for the pets.
Who will take care of my pet and have access to my home?
Ann Wesley is the owner and primary operator of this business. Additional help may be used during holidays, busy times or in emergencies. You will meet us in person before hiring us. All Pet Pals employees are over 21 years old, bonded and insured.
How much notice is required for an appointment?
It's best to contact us as soon as you know you are going to be away to make sure we have an opening. A week's notice is preferred, but in the event you need us because of an illness or an emergency situation, we will do our best to accommodate your needs. Several weeks notice is needed for Thanksgiving, Christmas, and spring break.
How do I contact you?
We can be reached at (812) 320-3375, or by email at email@example.com
How much does it cost?
See our Rates page.
Do I have to sign a contract?
Yes, we need a signed statement that you agree to let us into your home to care for your animals and that you are aware of and agree to our policies. We are bonded and insured.